lku9's Privacy Policy
Your personal information is completely safe with us — lku9 always protects your privacy through SSL encryption and strict data protection measures.
Introduction & Scope
This Privacy Policy ("Policy") has been prepared on behalf of the lku9 platform. It explains what information is collected from you when you use the lku9 Casino website, mobile interface, and all our services ("Services"), how that information is used, with whom it may be shared, and what your rights are.
By using lku9's services, you consent to the collection and processing of information as described in this Policy. If you disagree with any terms of this Policy, please refrain from using our services and contact our support team.
Section 1 — Types of Information Collected
Personal Identification Information
- Full name
- Date of birth
- Email address
- Mobile number
- National ID card or passport number (for verification)
Financial Information
- bKash, Nagad, Rocket, Upay account numbers
- Bank account details
- Transaction history
- Deposit and withdrawal records
Technical Information
- IP address
- Browser type and version
- Device information
- Cookies and session data
- Browsing patterns on the site
Gaming Activity Information
- Game history and results
- Betting information
- Bonus usage records
- Session duration
Communication Information
- Live chat conversations
- Support email correspondence
- User comments and complaints
- Service-related preferences
Location Information
- Country and region identification
- Network-based approximate location
- Time zone (Bangladesh Standard Time, UTC+6)
The above information may be collected by lku9 directly from you (when you open an account, log in, or fill out a form), through automated technology (cookies, log files), and from third-party verification agencies.
Section 2 — Purposes of Information Use
lku9 uses collected information for the following lawful purposes:
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Registration, login, identity verification, and account security | Contractual obligation |
| Payment Processing | Completing deposit and withdrawal transactions, fraud prevention | Contractual obligation |
| Customer Service | Responding to support requests, resolving complaints | Legitimate interest |
| Service Improvement | Analysing and improving platform performance | Legitimate interest |
| Responsible Gaming | Identifying problematic gaming behaviour, assisting with setting limits | Legitimate interest and legal obligation |
| Marketing Communications | Sending relevant offers and updates (based on consent) | Consent |
| Legal Compliance | Complying with applicable laws and regulations | Legal obligation |
Section 3 — Cookies & Tracking Technologies
lku9 uses cookies and similar technologies (such as web beacons, pixel tags, and local storage). These technologies help the platform function correctly, personalise your experience, and monitor service quality.
Types of Cookies
- Essential Cookies: These are necessary for the platform to operate. They are used to maintain login sessions and ensure security.
- Functional Cookies: Used to remember your preferences and language settings.
- Analytical Cookies: Used to understand how users interact with the platform. This information is completely anonymous.
Most modern browsers allow you to control cookies. However, please note that disabling essential cookies may prevent lku9's services from working properly and may cause difficulties when logging in.
Section 4 — Disclosure & Sharing of Information
lku9 never sells your personal information to third parties. However, information may be shared in limited circumstances as described below:
Service Providers
We work with trusted third parties for payment processing (managing bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, cloud hosting, and game software services. These partners receive only the information necessary for their specific tasks and are bound by strict confidentiality agreements.
Legal Obligations
We may be legally required to disclose information to comply with a court order, regulatory authority directive, or applicable law. In such cases, lku9 will provide only the minimum information necessary.
Fraud Prevention & Security
Information may be shared with relevant authorities to prevent potential fraud, illegal activity, or to ensure the safety of our users.
Business Changes
In the event of a merger, acquisition, or asset sale, your information may be transferred to the relevant parties. However, we will notify you before any such change and inform you of the new privacy policy.
Section 5 — Data Security Measures
lku9 follows industry best practices to protect your information. Our key security measures are outlined below:
SSL Encryption
All data transmissions are secured through SSL/TLS encryption.
Firewall Protection
Advanced firewall and DDoS prevention systems are active at all times.
Two-Factor Authentication
Two-factor authentication is available for account access.
Regular Audits
Security measures are regularly reviewed and updated.
However, transmitting information over the internet is not entirely risk-free. We strive to ensure the highest level of protection, but no service can guarantee complete security. It is also your responsibility to keep your account password confidential and not share it with others.
Section 6 — Data Retention Period
lku9 retains your information only for as long as necessary to fulfil the original purpose for which it was collected or to comply with legal obligations.
- Active account information: For the entire period the account remains active.
- Closed account information: Financial and transaction records are retained for a specified period after account closure, as retaining them is mandatory for legal and accounting purposes.
- Customer service communications: Retained for a specified period for dispute resolution and quality control purposes.
- Marketing consent information: Retained until consent is withdrawn.
Once the retention period ends, your information is securely deleted or anonymised.
Section 7 — Your Rights Regarding Your Information
You have the following rights regarding your personal information:
Right to Access
You may request to know what information we hold about you.
Right to Rectification
You may request correction of inaccurate or incomplete information.
Right to Erasure
In certain circumstances, you may request deletion of your information (except where legal obligations apply).
Right to Restrict Processing
In certain cases, you may request that processing of your information be restricted.
Right to Data Portability
Where applicable, you may request your information in a structured, commonly readable format.
Right to Object
You may object to the processing of your information for certain purposes, particularly for marketing.
To exercise these rights, email us at [email protected] or contact us through 24/7 live chat. We will endeavour to respond to your request within a reasonable time. We may ask for some additional information to confirm your identity.
Section 8 — Protection of Minors
lku9's services are for users aged 21 and above only. We do not knowingly collect any information from those under 21. When opening an account, you are required to confirm your age and, if necessary, verify your identity.
If we learn that information from a minor has accidentally entered our system, that information will be promptly deleted and the associated account will be suspended. If you believe a minor is using our platform, please notify our support team immediately.
To learn more about responsible gaming, visit the Responsible Gaming page.
Section 9 — Policy Changes and Updates
lku9 may revise this privacy policy from time to time. Changes will be published on this page. For significant changes, we will notify you via your registered email or through live chat.
If you continue to use lku9's services after a policy change, it will be assumed that you have agreed to the updated policy. Therefore, it is recommended that you review this page periodically.
Section 10 — Third-Party Services
Our platform uses software from various game providers such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, Ezugi, NetEnt, and Microgaming to operate games. Only the information necessary for game operation (such as session IDs and game results) is shared with these providers.
These third-party providers follow their own privacy policies. lku9 is not responsible for their policies; however, we only work with well-established and trustworthy providers.
Section 11 — Contact Us
For any questions, concerns, or requests to exercise your rights regarding the privacy policy, please contact us:
Contact Us
Our 24/7 support team is always ready for any privacy-related questions.
[email protected]
24/7 live chat support is available
Support is provided in Bengali and English
Bangladesh Standard Time (BST, UTC+6)